What to do if you disagree with a decision

If you disagree with a decision we have made, you have the right to ask for a review.
The decisions include:

• not to accept your housing application,
• the band or priority date that you have been awarded,
• the suitability of a property you have been nominated for.

The first thing to do is to contact your local Lettings Team to discuss your application. There may be information that has not been taken into consideration or your circumstances may have changed since you first applied.
If you have spoken to your local team and are still not satisfied, there is a formal review process you can use which is set out in Abri or Housing Solutions' Allocations Policy

You can request a formal review of the decision/s in writing within 21 days of the original decision being made. The review request should include reasons why you are appealing against the decision and information you wish to be considered
An independent senior officer who was not involved in the original decision will consider the appeal and will decide whether to overturn or support the original decision
You will be advised of the decision in writing within 21 days of receipt of the review request

Again, if there circumstances that you want to be taken into account, then you may wish to send supporting evidence from, for example, your GP or support worker
If you are still dissatisfied after the stage two appeal, you can make a formal complaint to the partner dealing with your housing application.
For more details of the review process, please see your landlord's Allocations policy.